We offer a range of fonts from elegant script to bold block lettering—just select your preference.

Yes, SVG or PNG files can be uploaded during design; we’ll check it and confirm quality.

Each item has its own character limit, which is displayed during the customisation process.

Yes, simple line art or logos can be engraved. We will advise if more detail is required.

Yes, just let us know your combination and we will arrange it for the best effect.

Our team is happy to assist—just message us with your idea and we can sketch a mockup.

You can revise details before we engrave; after engraving begins, changes are not possible.

We do our best to avoid errors, but please double-check before submitting your final design.

We offer tracked UK delivery, express shipping and international delivery options during checkout.

Standard UK delivery typically arrives within 2–4 working days after dispatch.

Delivery to Europe and international locations usually takes 5–10 working days, depending on destination.

Yes, tracking details are emailed once your order is dispatched.

Yes, if it has not yet shipped. Please contact us immediately to update it.

At the moment we only offer shipping; local pick‑up is not available.

International orders may be subject to local duties or taxes. Charges are the recipient’s responsibility.

Yes, express delivery is available at checkout for an additional fee.

Prices on the site include UK VAT. International buyers may see tax removed at checkout.

While prices display in GBP, at checkout your card issuer may convert to your local currency.

We do not currently offer instalments, but payment may be split via services like PayPal.

Yes, larger orders can include discounted pricing. Contact us for a custom quote.

Yes, from time to time we share discount codes via newsletter and social media channels.

Yes, encrypted checkout ensures your payment details are safely processed.

Shipping is calculated based on destination and selected service before you confirm your order.

If engraving has not begun, we may cancel and refund it. Contact us promptly to discuss.

Yes, cancellations are accepted before engraving begins. We will process a refund promptly.

Custom items cannot be returned unless faulty or damaged during transit.

Contact us immediately. We will replace or refund the item to your satisfaction.

We check for clarity but will not correct spelling automatically. Please confirm accuracy before finalising.

Email our support with your order number and explanation; we will advise next steps quickly.

Refunds are processed via your original payment method once we receive the returned or faulty item.

If your order is faulty or damaged, we will offer a replacement or refund—exchanges are not available.

Yes, for items that arrive damaged or incorrect. We will cover return postage costs.

Absolutely. Contact us with your quantity and design needs for a tailored quote.

Yes, we offer bulk pricing discounts for significant orders like events or business gifting.

Yes, you can mix product types and designs within bulk or corporate orders.

We try our best. Tell us your timeline and we’ll aim to accommodate urgent requests where possible.

Yes, we will provide a digital mockup for your approval before production begins.

Yes, we can provide branded packaging or ship directly to recipients as part of your request.

We accept standard card payments, invoicing or PayPal for business or bulk orders.

Yes, once an order is processed we can set up reuse or repeat order profiles for convenience.

Try clearing your browser cache, using a different browser or browser in desktop mode.

The discount code field appears at checkout before final payment is confirmed.

Yes, only before shipping. Check your order status and let us know promptly.

We recommend Chrome or Safari on desktop and mobile for a seamless experience.

Check that your card details are correct and that your bank authorises international transactions.

UK orders include VAT. International business customers may reclaim VAT based on local rules.

The preview uses a web-friendly version. The final engraving uses high-resolution input.

Yes, we follow strict GDPR and data protection practices to keep your personal details safe.